Return Policy
Effective Date: 04th February 2025
At Intelligent Training Solutions Online Store, we value your satisfaction and aim to provide high-quality products and services. Please review our return policy carefully before making a purchase.
1. No Returns on Opened Items
To maintain product integrity and quality, we do not accept returns on items that have been opened, used, or are not in their original packaging.
2. Return Shipping Costs
If you wish to return an item for any reason other than a defect, the cost of return shipping will be the responsibility of the purchaser.
3. Refund Policy
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Refunds will only be provided for defective items. If you receive a defective product, please contact us within 3 days of receiving your order to initiate a return. Proof of defect, such as images or videos, will be required.
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For non-defective items, all sales are final, and no refunds will be issued.
4. No Refunds on Downloadable Items
Due to the nature of digital products, we do not offer refunds or exchanges on downloadable items such as learning materials, assessment materials, or any other electronic content.
5. Return Process
To initiate a return for a defective item, please follow these steps:
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Contact our customer support team within 3 days of receiving your order. Contact details can be found on the invoice.
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Provide your order number and a description of the defect.
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If eligible, you will receive further instructions on how to return the item.
6. Additional Information
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We reserve the right to refuse returns that do not meet the above criteria.
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Refunds for defective items will be processed back to the original payment method within 7 business days after approval.
For any questions regarding our return policy, please contact us at 03 5415 0204.
Thank you for shopping with Intelligent Training Solutions.